8 Questions to Ask When Hiring a Home Care Agency

If you’ve been looking into hiring some care services, it’s important to know if the agency is available to meet all your needs for you and your loved one. The list of questions below will help you understand what information to gather and about a company’s services.

  1. What type of services do you provide?

Some agencies provide very limited home care services, which others provide a wide variety of services. AT CT Help at Home, we are proud to offer the following services for you and your loved one:

  • Trusted Home Care Companions
  • Live-In Companions
  • In-Home Assistance
  • Homemakers
  • Personal Care
  • Personal Care Assistance
  • 24-Hour Care Support

2. How long have you been providing home care services?

It’s important to choose a home care agency that has a proven track record and can provide references and testimonials. CT Help at Home was founded with the mission to give the best care and support to families in need.

3. Can you start immediately or is there a waiting list?

Sometimes in the event of an emergency, it can be hard to find a trusted home care agency at the last moment. CT Help at Home is here to help 24/7 and can provide immediate services.

4. Will you do an assessment and put together a personal care plan?

It’s important to find a home care agency that will send a nurse to meet with you and your family. This is to help create a personal plan that includes details about specific care needs, any medical equipment needed, and input from your loved one’s physician. CT Help at Home offers a free assessment.

5. Are nurses available to supervise the care?

A licensed nurse should be available to evaluate the quality of home care, as well as supervise care. CT Help at Home is one of the few home care agencies that is owned and operated by a registered nurse.

6. What qualifications do your caregivers have?

Be sure that you’re comfortable with the level of experience and training of the caregiver that will be taking care of your loved one. CT Help at Home has caregivers that passed an extensive background check as well as training in their field.

7. Are services available 24/7?

Depending on the needs of your loved ones, you may require 24-hour care on very little notice. Be sure to choose an agency that can accommodate your needs with great service and flexibility. The team at CT Help at Home is available by phone 24 hours a day, 7 days a week.

8. What if I am dissatisfied with my caregiver?

If you or your loved one aren’t comfortable or happy with the caregiver provided, the agency should be able to provide you with a different caregiver. Our caregivers at CT Help at Home are compassionate and care about each and every one of our clients.


CT Help at Home provides 5-Star Quality Health & Elder Care Services with compassion and warmth. Our service areas are Fairfield and New Haven counties in Connecticut and Westchester County, New York. We also have clients in Florida. We are Licensed, Bonded, and Insured. All of our caregivers are certified Alzheimer’s and Dementia Caregivers.

Contact us today to see how we can help you and your loved ones: (203) 520-0116 or maryann@cthelpathome.com.

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